Shipping policy

Thank you for shopping with JiminiTrek! We are committed to providing you with a smooth and efficient shipping experience.

Order Processing Time:

  • Orders are typically processed within 1-2 business days after they are placed.
  • Please note that during periods of high demand, processing times may be slightly longer. We appreciate your patience.

Shipping Costs:

  • We calculate shipping at checkout for all orders within the United States.
  • Enjoy free economy shipping on all orders over $30.

Shipping Methods:

  • Our economy shipping is USPS ground advantage.
  • Faster shipping options may be available at checkout for an additional fee.

Delivery Estimates:

  • Delivery times will vary depending on your location and the shipping method selected at checkout.
  • Once your order has shipped, you will receive a tracking number via email to monitor your package's progress.
  • USPS delivery times vary, and can be impacted by weather, and holiday volume.

Order Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order has been shipped.
  • You can track your order on the USPS website using the provided tracking number.   

Service Interruptions:

  • Please be aware that shipping delays may occur during peak holiday seasons or due to unforeseen circumstances beyond our control. We will do our best to keep you informed of any potential delays.

Returns and Exchanges:

  • We offer a 30-day return policy from the date you receive your order.
  • Items may be well used. 
  • Please contact us at info@jiminitrek.com to initiate a return.

Contact Information:

  • For any questions or concerns regarding your order or shipping, please contact us at info@jiminitrek.com.
  • Our customer service hours are 9:00 AM to 8:00 PM Pacific Time.

Important Notes:

  • We currently only ship within the United States.
  • Orders are shipped from our warehouse.
  • Items are packaged in padded envelopes.

Accessibility and Updates:

  • This shipping policy is readily accessible on our website.
  • We reserve the right to update this policy at any time. Any changes will be posted on this page.